Stageplaats Duty Management Front Office luxe Hotel met Welness

Bedrijfsprofiel:

Relaxing stays awaits you here, which features a restaurant by its private beachfront and a first-rate spa. It has an Olympic-sized pool and free shuttle to Nusa Dua.

Within walking distance of Tanjung Benoa’s nightlife, This Resort and Spa is located a 20-minute drive from the Ngurah Rai International Airport.

Offering convenience and luxury, modern Balinese-style rooms feature well-designed wood furnishings and spacious interiors. They come with cable TV, free Wi-Fi and 24-hour butler service.

A range of water sports like diving and snorkeling can be enjoyed at this amazing resort. After a sun-filled day, relax with soothing massages at retreat's Spa.

The open-air restaurant offers an intimate dining experience by the beach. It serves a spread of international and local favourites.

    

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Duty Manager section :

Assist the Retreat manager in directing and supervising the activities as the Front Desk Maintains a high profile in all guests’ related areas, and ensures a high customer satisfaction at all times.

• To maintain smooth relationships between Management and guest. Resolve problems arising front guests complaints and attend to enquires immediately.
• To meet and escort VIPs to their rooms, welcome clients as many as possible upon check in or biding farewell all departure guest and ensure FO Supervisor on duty does so on Duty Manager behalf when not available.
• To inspect rooms assigned for VIPs and inform Housekeeping Department of any need for repair, cleaning, etc. Ensure complimentary orders of Management are placed accordingly.
• To authorise rate/room change, paid outs, rebates, cash advance, acceptance of cheques, on the basis of established procedures, credit policy, amount involved and identity of the guest.
• To co-ordinate with the Security Department in the investigation of irregularities and undesirable guests.
• Assist in showing room/ resort inspection when no sales staff available
• Attends to all guest compliments and transmits them to department concern and sees that corrective action are taken immediately.
• To prepare reports on accidents to guests, employee and not hotel guests, as well as report of lost and damage to persons and properties inside the premises.
• Monitors energy saving program on the night shift.
• Must be able to react to any kind of contingency such as fire hazard and to lead the other staff for action to be taken.

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