Stageplaats Front Office in een resort in Mexico

Bedrijfsprofiel:

This all-inclusive Resort is really the summum of all-inclusive, hospitality and high quality. Our high standard will give our guests the time of their live.

There for we are continuously looking for new team members. Are you able to work hard, giving high service to our quests and interested in learning about 5 star quality

If you are interested being our new team member, please send your resume, motivation and a recent full color photo to the contact information at the bottom of this internship opening.

  

   

  

Jouw stageplaats in de Front Office:

Jouw taken tijdens je stage. Deze kunnen aangepast worden tijdens je stage:

• Read the news book of the reception and track written notes when needed.
• Dealing with our guests especially when handling a complaint, consider the service standards established and delivered by the Company.
• Check if they have enough material to work without any problem affecting the operation of the department.
• Check list of arrival and departure time and proceed with check-ins and check-outs.
• Group check-ins.
• Check list of departures, stay-over’s and late check outs.
• Prepare pre check-in, making sure to put: keys, towel cards, safe locks, hotel information, whatever else it delivered to the guest upon arrival according to the type of package you purchased.
• Give information about the property, the services we offer and the locality of the country.
• Meet customer requirements and monitor the program of second effort.
• Make report of discrepancy.
• Make changes rooms.
• Keep your work area clean and organized
• Send a comptroller of a well organized all documents generated during their shift and are required to audit.
• In coordination with the Bell boys, send messages to guests and administrative offices.
• Perform teller work:
• Apply rates and charges incidental charge per stay
• Staying well informed about % occupancy, guests at home, arrivals, departures, day and night activities, restaurants, services and special events.
• Promoting sale of upgrades and specialty restaurants.
• Comply with the verification of vouchers, tonnage of bracelets, security locks, safety, production and post-shift currency Administration.
• Data Collection Track Customers and Loyalty Club H10. Reload attachments.
• Report in the news blog informing colleagues and deliver turn.
• Implement service standards implemented in the Company (Personal Presentation, Etiquette Telephone, Attitude and Customer Service, details of times of the different centres of consumption and entertainment, etc.).
• Adhere to and respect the Working Rules of Procedure
• Be sure and report to the Chief Ingeneering involving occupational hazards.
• Perform your work with the security measures that apply
• You must understand, promote and adhere to the established policy of Responsible Tourism.
• Participate in training programs determined by the Company.

Deze is stage is voor minimaal 3 maanden en maximaal 6

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